asr (1)

FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1. R&D and Design

(1) How is your R&D capability?

Our R&D team consists of 18 people (including designers, development engineers, product managers, etc.), who are responsible for the workflow from design to mold. There are 6 developers with more than 10 years of experience, rich experience and excellent strength. Quickly can satisfy customers’ requirements.

Please contact us for more information 

(2) What is your product development idea?

Our product development has a strict process:

Product Ideas and Options

Product Concept and Evaluation

Product Definition and Project Planning

Design and development

Product testing and validation

Target market

Please contact us for more information

(3) What is your R&D philosophy?

Our products take fashion, convenience and environmental protection as the core research and development concepts. Environmental protection is one of the civic awareness that our company is implementing and passing on to the public.

Please contact us for more information

(4) How often do you update your products?

We will update the product every 3 months on average to adapt to market changes.

Please contact us for more information

(5) What are the technical indicators of your products?

The technical indicators of our products include dustproof, waterproof, anti-drop, bristle tension, roundness, vibration, battery aging and other tests. The above indicators will be tested by CMA, SGS or a third party designated by the client.

Please contact us for more information

6) What is the difference between your products in the industry?

Our products adhere to the concept of quality first, differentiated research and development, and meet customer needs according to the requirements of different product characteristics.

Please contact us for more information

2. Certificate

(1) What certificate do you have?

The company has obtained certificates and certifications such as FCC, FDA, CE, KC, PSE, EMC, ISO9001 quality management system certification.

Please contact us for more information 

3. Procurement

(1) What is your procurement system?

Our procurement system adopts the 5R principle to ensure that the "right supplier" provides the "right quality" with the "right quantity" at the "right time" at the "right price" to maintain normal production and sales activities. At the same time, we strive to reduce production and marketing costs in order to achieve our procurement and supply goals: close relationships with suppliers, ensure and maintain supply, reduce procurement costs, and ensure procurement quality.

Please contact us for more information 

(2) What are your standards for suppliers?

What are your standards for suppliers?

We take the quality, scale and reputation of our suppliers very seriously. We firmly believe that a long-term cooperative relationship will bring long-term benefits to both parties.

Please contact us for more information 

4. Production

(1) What is your production process?

1. The production department adjusts the production plan immediately after receiving the assigned production order.

2. Material handlers go to the warehouse to pick up materials.

3. Prepare the corresponding work tools.

4. After all the materials are ready, the production workshop personnel start production.

5. After all spare parts are produced, transfer the goods to the assembly workshop for assembly

6. Quality control personnel conduct quality inspection after the final product is produced, and start packaging after passing the inspection.

7. The packaged products enter the finished product warehouse.

Please contact us for more information 

(2) How long is your normal product delivery period?

For samples, the delivery time is within 7 working days.

For mass production, the delivery time is 30-40 days after receiving the deposit. The delivery time will take effect after ① we receive your deposit, ② we get your final approval for your product. If our delivery time cannot meet your deadline, please check your requirements in your sale. In any case, we will do our best to meet your needs. In most cases, we can do this.

Please contact us for more information

(3) Do you have MOQ of products? If yes, what is the minimum quantity?

MOQ for OEM/ODM and Stock have shown in Basic Info. of each product.

Please contact us for more information

(4) What is your total production capacity?

Our total production capacity is about 5,400,000 sets per year, including electric toothbrushes and irrigators.

Please contact us for more information

(5) How big is your company?

Our factory has a total area of ​​about 20,000 square meters and more than 600 employees

Please contact us for more information

5. Quality Control

(1) What testing equipment do you have?

The laboratory has electric toothbrush aging tester, toothbrush wear tester, air tightness tester, comprehensive tester, electric toothbrush comfort tester, vibration frequency tester, and brush head bending tester as testing equipment. At the same time, we have established cooperative relations with three testing institutions in Shenzhen, which can quickly obtain more testing indicators.

Please contact us for more information 

(2) What is your quality control process?

When the various parts of the product are pushed out of the production workshop and enter the assembly workshop, the staff of the quality inspection department will carry out the selection of defective products, and then the assembly workshop will assemble the finished products, and randomly select 30% of the goods to enter the laboratory for various tests. In the link, the goods can be packaged into the warehouse only after reaching the standard.

Please contact us for more information

(3) What is the traceability of your products?

Each batch of product can be traced back to suppliers, ingredient staff and filling teams by production date and batch number, ensuring traceability of any production process.

Please contact us for more information

(4)Each batch of product can be traced back to suppliers, ingredient staff and filling teams by production date and batch number, ensuring traceability of any production process. Please contact us for more information

Yes, we can provide most documents including Certificate of Analysis/Conformance; Country of Origin and other required export documents.

Please contact us for more information

(5) What is the product warranty?

We guarantee our materials and workmanship. Our commitment is to make you satisfied with our products. With or without warranty, our company's goal is to solve and resolve all customer issues to everyone's satisfaction.

Please contact us for more information

6.Shipment

(1) Do you guarantee safe and reliable delivery of products?

Yes, we always use high quality packaging for shipping. If the customer needs another reliable transportation channel, the goods can be delivered to the customer smoothly no matter when and where. Additional charges may apply for special packaging and non-standard packaging requirements.

Please contact us for more information 

(2) How about the shipping cost?

Shipping costs depend on how you choose to get your goods. At the same time, we have close cooperation and contact with many freight forwarding companies to provide high-quality quotations. Express delivery is usually the fastest but also the most expensive way. Sea freight is the best solution for bulk shipments. The exact shipping fee can only be given to you after we know the details of the quantity, weight and manner.

Please contact us for more information

7. Products

(1) What is your pricing mechanism?

Our prices may vary based on availability and other market factors. After your company sends us an inquiry, we will send you an updated price list.

Please contact us for more information 

(2) What is the service life of your products?

Usually, the service life of the product is 3-5 years, and the specific service life of the product depends on the type of product you choose and the user's usage habits.

Please contact us for more information

8. Payment Methods

(1) What payment methods are accepted by your company?

40% T/T deposit, 60% T/T balance will be paid before shipment, and payment can also be made by credit card through ALIBABA (alibaba payment requires a handling fee)

More payment methods depend on your order quantity.

Please contact us for more information 

9. Market

(1) What markets are your products suitable for?

Our products are exported to the European market and North America mainly in Germany with high quality.

Please contact us for more information 

(2) Does your company have its own brand?

The company has its own brands such as LOVSMILE and AOSHUO.

Please contact us for more information

10. Services

(1) What online communication tools do you have?

Our company's online communication tools include phone, email, Whatsapp, Messenger, Skype, LinkedIn, WeChat and QQ.

Please contact us for more information 

(2) What is your complaint hotline and email address?

If you have any dissatisfaction, please send your question to as001@aoshuof4.com

We will contact you within 24 hours, thank you very much for your tolerance and trust.

Please contact us for more information

WANT TO WORK WITH US?